A Warning To Buyers

An extremely important aspect that all spa buyers need to consider is what sort of assistance the company that they purchase their spa from can offer them if and when there is a problem with their spa. Most spa sales people will promise you the world when you're looking at purchasing a spa but the simple fact of the matter is that when there is a problem with your spa, the shop that you purchased it from does not have complete control of how the issue is fixed.

In the spa industries, manufacturers call the shots as to how and when issues are resolved and who will do the repair work. In Australia there are certain manufacturers that deliberately delay the warranty process and strictly forbid the retailer from doing repair work until they officially authorise the repair (this can take weeks and even months for simple jobs like a pump replacement to occur).

DID YOU KNOW THAT...

* Since December 2008, approximately 50% of Australian & New Zealand spa manufacturers have closed and the warranties these now extinct companies offered are supposed to be honoured by the retailer that sold the spa.

* Since 2008 in South East Queensland, 15 spa retail businesses have closed and people who purchased their spa through these retailers now have no local support whatsoever.

* Many retailers import poorly made spas that don't comply with Australian standards, they rebrand these spas and tell the public that they are Australian or American designed spas and the consumer thinks they are purchasing a quality product but they are not.

* Retailers that import these inferior quality spas are also the only company that has parts for the spa and the warranty on these spas is provided only by the retailer that sold the spa. You need to ask yourself the question - If that retailer is no longer in business, who will do repair work on the spa and how much will it cost considering there may be no compatible parts available?

* Some spa manufacturers regularly enter 'voluntary administration' and change their corporate identity and company details so that they don't have to honour warranties from their previous company name.

Only Simply Spas & The Spa Doctors Offer 'Lifetime Service Support' With 100% Peace Of Mind!

Do you really know who you are dealing with and do you have 100% peace of mind when deciding on who to purchase your spa from? Are the promises from the sales person you're purchasing the spa from in writing or is it only verbal?

Simply Spas is the only spa retailer in Queensland that has the infrastructure and staff (not sub contractors) to assist our customers with any problem that could ever happen to your spa. We also only sell spa brands that the manufacturers allow us to have complete authority as to how issues are dealt with, this means that you can relax in the knowledge that you are supported properly for the life of your spa and will not get caught up with the politics of who does what and when it gets done...

If you purchase your spa through a company with no infrastructure to handle ongoing support, you might as well have purchased a 2nd hand spa with no warranty as you'll end up being on your own if and when there is a problem with the spa.